最后更新日期：2025年3月 / Last Updated: March 2025

1. 适用范围 / Scope of Application

本赔偿政策适用于深圳市澳德迈实业有限公司（以下简称“我们”或“本公司”）提供的物流运输服务。赔偿标准及责任认定以双方签订的具体运输协议为准。
This Refund Policy applies to the logistics and transportation services provided by Shenzhen Aodomai Industrial Co., Ltd. (“we”, “us”, or “our”). The compensation standards and liability determination shall be governed by the specific transportation agreement signed by both parties.

2. 赔偿范围 / Scope of Compensation

在运输过程中，因本公司操作失误导致以下情形发生的，可根据运输协议约定申请赔偿：

• 货物丢失：经确认货物在运输途中发生丢失

• 货物损坏：货物在运输途中发生物理损坏（因货物本身属性或包装不当导致的除外）

以下情形不属于赔偿范围：

• 因不可抗力（自然灾害、战争、罢工、海关查验、政府行为等）导致的损失

• 因用户申报不实、瞒报、错报导致的损失

• 禁运物品或违规物品被扣押、没收或销毁

• 货物本身自然属性导致的损耗、变质、腐烂

• 包装不当导致的损坏

• 运输时效延误（除非运输协议中有明确时效承诺）

Compensation may be claimed under the following circumstances caused by our operational errors during transportation, as stipulated in the transportation agreement:

• Loss of Goods: Confirmed loss of goods during transit

• Damage to Goods: Physical damage to goods during transit (excluding damage due to inherent product nature or improper packaging)

The following circumstances are not eligible for compensation:

• Losses caused by force majeure (natural disasters, war, strikes, customs inspections, government actions, etc.)

• Losses caused by inaccurate, false, or omitted declarations by the user

• Prohibited or non-compliant items that are seized, confiscated, or destroyed

• Spoilage, deterioration, or decay due to the inherent nature of the goods

• Damage caused by improper packaging

• Transit time delays (unless a specific delivery timeframe was guaranteed in the transportation agreement)

3. 索赔流程 / Claim Procedure

如发生货物丢失或损坏，用户需按以下流程提出索赔：

1. 及时联系：发现货物丢失或损坏后，请尽快通过以下方式与我们联系

   • 邮箱：315060279@qq.com

   • 微信/电话：通过网站页面提供的客服联系方式

2. 提供证据：提交以下材料以便核实

   • 运输协议或运单号

   • 货物价值证明（采购发票、订单截图等）

   • 损坏照片（如有）

   • 签收凭证（如有异常签收记录）

3. 审核处理：我们将在收到完整材料后进行调查核实，并与用户沟通处理方案

4. 赔偿执行：确认符合赔偿条件后，按双方约定的方式执行赔偿

If loss or damage occurs, users shall follow the procedure below to file a claim:

1. Contact Us Promptly: After discovering loss or damage, please contact us as soon as possible via:

   • Email: 315060279@qq.com

   • WeChat/Phone: Through the customer service contact information provided on our website

2. Provide Evidence: Submit the following materials for verification

   • Transportation agreement or tracking number

   • Proof of goods value (purchase invoice, order screenshot, etc.)

   • Photos of damage (if applicable)

   • Proof of delivery (if the delivery was recorded with exceptions)

3. Review and Processing: Upon receipt of complete materials, we will investigate and communicate the proposed resolution with the user

4. Compensation Execution: If the claim qualifies for compensation, it will be executed in the manner agreed upon by both parties

4. 索赔时效 / Claim Time Limit

索赔申请需在以下期限内提出，逾期可能不予受理：

• 货物丢失：应发运之日起30日内提出

• 货物损坏：签收之日起7日内提出，并提供损坏照片及签收凭证

Claims must be submitted within the following time limits; claims submitted after such limits may not be accepted:

• Loss of Goods: Within 30 days from the date of shipment

• Damage to Goods: Within 7 days from the date of delivery, accompanied by photos of the damage and proof of delivery

5. 赔偿责任上限 / Limitation of Liability

除非运输协议中另有明确约定，赔偿责任上限为：

• 已购买保险的货物：以保险公司的理赔金额为准

• 未购买保险的货物：以双方签订的运输协议中约定的赔偿标准为准

我们建议用户对高价值货物购买运输保险，以覆盖潜在风险。

Unless otherwise expressly agreed in the transportation agreement, the limitation of liability shall be:

• For insured goods: Subject to the compensation amount determined by the insurance company

• For uninsured goods: Subject to the compensation standard agreed in the transportation agreement signed by both parties

We recommend that users purchase cargo transportation insurance for high-value goods to cover potential risks.

6. 争议解决 / Dispute Resolution

因运输服务或赔偿事宜产生的任何争议，双方应首先友好协商解决。协商不成的，以双方签订的具体运输协议中约定的争议解决方式为准。
Any dispute arising from transportation services or compensation matters shall first be resolved through friendly negotiation between the parties. If negotiation fails, the dispute resolution method agreed in the specific transportation agreement shall prevail.

7. 条款修改 / Changes to This Policy

我们保留根据业务发展或法律法规变化随时修改本赔偿政策的权利。任何修改将在本页面公布，并更新“最后更新日期”。建议您定期查阅。
We reserve the right to modify this Refund Policy at any time in response to business developments or changes in laws and regulations. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

8. 联系我们 / Contact Us

如您对本赔偿政策有任何疑问，或希望就索赔事宜与我们联系，请通过以下方式：

• 邮箱：315060279@qq.com

• 微信/电话：请通过网站页面提供的客服微信或电话与我们取得联系

• 公司地址：深圳市宝安区石岩街道上屋大道213号A栋303室

If you have any questions about this Refund Policy or wish to contact us regarding a claim, please reach out using the following methods:

• Email: 315060279@qq.com

• WeChat/Phone: Please contact us via the customer service WeChat or phone number provided on our website

• Address: Room 303, Building A, No. 213 Shangwu Avenue, Shiyan Street, Bao’an District, Shenzhen, China